You have to be aware of what you should do when you are receiving bookings. You must pay close attention to various details regarding the matter, after all. These are details helpful in ensuring that you give the best service during fishing trips Hyannis. Here are a few of those details you must learn when you are receiving the booking.
First, you need to know who is the person doing the booking. For the first-timers with the said trip, you will need to pay extra attention that they enjoy the trip. You must assist them as much as you can so that they get used to the said activity with ease. Knowing who the person doing the booking also confirms if this is someone who is doing a repeat business.
Another thing to ask the said person is the preferred date of this trip. They should already have a date in mind for this activity. On your part, you must ensure that there are no double bookings. If the date is filled already, ask them if they have an alternative date. You can also suggest to them an alternative date.
Know just how many will come for this trip. Remember that the number of customers in the group will affect a lot of things regarding the trip. You have to meet the demands of the ones in the group, regardless of whether it is in the staff, the safety equipment, or in the packed meals. They are necessary.
Another thing you have to ask about with the person doing the booking is the experience level of the entire group. Know if the said group is composed mostly of experienced fishers or if they are all beginners at it. There are cases when the group is composed of a mix of experienced ones and beginners too.
Ask them if they prefer to book for a half-day trip or a full-day trip. For the experienced fishers, they might want to prefer the full-day trip to experience the activity much better. However, for the first-time fishers, it is highly recommended for them to go about this for only half a day. This should be enough for them.
The person placing the booking might have some requests for their activity. The requests they have, if ever it is possible for you to grant them, should be prioritized. After all, these requests ensure that the clients become satisfied with the trip. Their requests, when granted, will surely keep them happy.
The payment should be considered as well. Make sure they pay the down payment before setting up the booking. You need the down payment as a guarantee that the group will go through with the trip.
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