It is important to book the rooms before traveling because they are on high demand. It will not be a nice experience for you to travel all the way from your state or continent only to find that the rooms at the lodge are fully booked, which is the case throughout the peak season. When you are making the online or phone inquiries and there is no room for you, the customer adviser will tell you of more guest houses in Grand Bend, ON that you can contact and find out if they can accommodate you.
The best thing to do is to address his needs and not dwell on the low amount of money that he has mentioned. However, you should try to understand the customer well because some customers mean it when they tell you they cannot afford your packages. If you cannot identify the situation of a person, it wise to give him the correct information and not struggle so much to convince him to book your rooms because you may end up sounding so desperate for his money.
In some occasions whereby a customer making an inquiry mentions that they want an affordable hotel and they have a lower budget that cannot sustain them at your inn, as a customer adviser, you should not have any problem giving the business to your competitors in Grand Bend, ON who offer more affordable packages that will suit that specific client.
Therefore, as a customer adviser who is in charge of receiving phone calls and emails, you must be patient and calm. You are required to take the client through all the available packages. You require strong communication and negotiation skills. You should also use your marketing skills and experience with similar clients to convince the customer to book a suitable room.
Team work is a must if at all you want to offer extraordinary and competitive packages. Your employees should also obey the work ethics, rules and regulations of the firm. These ethics include proper customer care, etiquette and confidentiality. It is crucial that the workers behave professionally because the hotel will attract all sorts of people of different ages who come from different races, religions and continents.
It is the duty of a customer care agent to collect feedback from the customers who visit the lodge. You should try as much as possible to ask the clients to write down their feedback and drop them in the suggestion boxes. You can also give them an alternative of posting their comments on your social media pages.
Entrepreneurs should not fear upgrading their services to suit the customers needs. However, before you make any adjustments to your rates or rooms, send your team to interview several customers so that they tell you what makes them happy. In fact, the clients do not mind paying higher rates so long as they get quality, memorable and refreshing experiences.
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