To start with, anyone who plans to get into this business should find in them the need for good customer care service and commitment. Without this, you will be losing all your customers after the first encounter. Guests need someone who they can rely upon whenever they need assurance of best service and their interests taken at heart.
Always be friendly, welcoming and enthusiastic. This has so far proven the test of time. It is a quality that will have many tourists flocking your company from time to time, due to your personal welcoming nature. You will get lots of referrals and record hundreds of check in on a regular basis.
Another quality that you ought to have is being knowledgeable. This precisely means that one should well endowed with knowledge on tourist products and services, best tourist attraction on offer, knowledge of local cultures, delicacies and more. This way your guests will believe that you know your stuff and can execute your duties well.
Next on the line is understandability. Ones you are understanding, then you will realize that you need to be able to speak and understand a couple of languages that your tourists understand, for better communication. On top, understanding your local language goes a long way in winning your guests confidence. This also means that you will be able to protect them against hassles by the taxi drivers, bureaucratic systems and other extortions.
Being engaging in your communication is one of the qualities that never should be overlooked. You should be able to demonstrate to your guest that you are eloquent, knowledgeable of the site and that you are giving factual information. Let most of your points be delivered in an entertaining and illuminating way that your guests will find captivating.
Be interactive. This means that you will always have time to take questions, hear opinions and be able to make every team member express themselves or interact with each other well. Never make your sessions be a one man show as this will make the tour members to become bored, and resort to plan their journey back too soon.
Be observant as to recognize people with special needs and to have a broad knowledge of topics, since you may be in the company of different types of people. Finally be flexible and take your time to enjoy different scenarios such as good breeze, sceneries and phenomenon such as sunsets.
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